Effective Date: March 27, 2025
Thank you for choosing BuyDF5.com for your fuel additive needs. We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our Refund Policy below.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The request must be made within 30 days of the purchase date.
- The product must be unused and in its original, unopened packaging.
- The product must not be damaged or tampered with.
- Proof of purchase, such as an order number or receipt, must be provided.
If the product meets these conditions and you are still dissatisfied, we will be happy to process your refund.
2. Non-Refundable Items
The following items are non-refundable:
- Used or opened products.
- Products purchased outside of the 30-day return window.
- Custom or personalized orders.
3. Refund Process
To initiate a refund request, please follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] with your order details, including your order number, the product you wish to return, and a brief explanation of why you are requesting a refund.
- Return Authorization: Once we receive your refund request, our team will review the information and, if eligible, provide you with return instructions. Please note, you may be required to return the product before a refund is processed.
- Return Shipping: You will be responsible for the cost of return shipping, unless the product is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
- Refund Issuance: Once the returned product is received and inspected, we will process your refund. The refund will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage or defect. We will assist you in resolving the issue by offering a replacement or refund, and we will cover the cost of return shipping for defective or damaged items.
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product, please follow the steps for a return and then place a new order for the item you wish to receive.
6. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy regularly to stay informed about our refund process.
7. Contact Information
If you have any questions or need assistance regarding our Refund Policy, please contact us at:
BuyDF5.com
Email: [email protected]
Phone: 602.844.6444
Address: 23623 N. SCOTTSDALE RD SUITE D3468 SCOTTSDALE AZ 85255
Thank you for shopping with BuyDF5.com. We value your satisfaction and are here to help!
